How do real estate agents deal with client’s indecisiveness?
The purchasing of a new property is a big decision, even for the most experienced real estate investor. If a potential buyer is suffering from hesitation and indecisiveness, then it might mean that they are lacking confidence, feeling scared, or suffering from information overload. The role of professional real estate agents is to guide their clients through the purchasing process and help them to manage their expectations while showing a great deal of empathy.
The Internet has forever changed how clients shop for their ideal home or investment. Clients are now conducting much of their research online, reviewing property listings, watching YouTube videos, and comparing amenities. This seemingly endless stream of available options only increases this indecisiveness. The most successful real estate agents use some very common techniques to help their clients reach a well-informed and confident decision.
Get to know the clients
The initial consultation with a real estate investor is crucial to the long-term efficiency and success of the purchasing experience. While some clients may come to the meeting with a long list of wants and desires, others may be far less clear in their expectations. The most successful real estate agents take the time during the beginning stages to determine not only which features and amenities the client prefers but also which ones are deal-breakers and must be avoided at all costs.
Make sure to engage with each of clients. While one individual may appear to be the decision maker in the group, the agent should be careful not overlook the opinions and preferences of the other family members or investors. In the end, the clients’ final decision will likely involve a lengthy, collaborative, group discussion in which the realtor may or may not be present.
Manage client expectations
Most future property buyers will start their research well before that first meeting with the realtor. In fact, they will likely investigate and compare the credentials, closing ratios, and levels of experience of multiple real estate agents before settling on their final choice. Along the way, the client will probably talk with friends and family members who are very willing to offer “free advice” and insights from their past experiences with real estate agents.
This self-research by the client can sometimes lead to misinformation and mistaken assumptions. The role of the experienced real estate agent is to educate and inform the client, identify options, and offer clarifications and detailed explanations when appropriate.
- Educate the real estate investor on the differences between a buyers’ market and a sellers’ market.
- Explain the possible benefits of submitting simultaneous offers on multiple properties.
- Inform the clients that quick action may be necessary to close the deal, particularly involving more attractive properties in high-demand neighborhoods.
- To facilitate the buying process, help the client categorize which property amenities are non-negotiable in their search for the perfect property.
- Identify and maximize opportunities where the client may have the upper hand in the negotiation process.
Manage client expectations
Buyer indecision can stem from a considerable lack of information, as well. The most successful agents keep track of their clients’ ever-changing demands and preferences, assist with managing the data related to each property, and identify possible missing information that may help the client to make a more confident and gratifying purchase.
Through already-established, professional relationships with the most reputable bank lenders, home inspectors, property appraisers, insurance agents, title companies, home contractors, and even real estate lawyers, real estate agents facilitate and expedite the information management process. Knowledge is power, and Realopedia partners with only the most experienced professionals in real estate to educate, eliminate confusion, build client confidence, and accelerate the decision-making process overall.